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Indian ride-hailing big Ola provides tipping choice to its app globally

Now you can tip your Ola driver. The Indian ride-hailing big stated on Tuesday that it has rolled out this characteristic to its customers in India, Australia, New Zealand, and the UK — all of the nations the place it at the moment operates.

Ola stated riders in every market will see a variety of denominations they’ll choose as the quantity they want to tip digitally. It plans to permit riders to pay a customized quantity of their alternative in a couple of weeks, a spokesperson instructed TechCrunch.

All of Ola’s 2.5 million driver companions globally — from those that function two-wheelers to 4 — can obtain suggestions, the nine-year-old ride-hailing big stated.

The addition of this characteristic comes as Ola seems to be to broaden its efforts to assist its driver companions who’ve been financially hit in current weeks after New Delhi and a number of other different governments throughout the globe enforced a lockdown to contain the spread of the coronavirus.

Uber first introduced the tipping feature in some states in the U.S. in 2017 and has since expanded to it many extra states and nations. It rolled out tipping characteristic to its customers in India early this 12 months.

Driver companions on each the platforms have lengthy expressed the necessity for a tipping characteristic after each the businesses regularly decreased the incentives that they had supplied within the early years.

“Because the starting of the pandemic, our driver-partners have labored tirelessly to allow important journey for all these in want, regardless of dealing with their very own challenges. As providers resume, they proceed to personally put money into guaranteeing the security of their clients and ship a snug journey expertise,” stated Anand Subramanian, a spokesperson at Ola.

“Linking rewards to higher-quality providers, we invite our clients to affix us in sharing our appreciation and supporting them throughout these attempting occasions. Not solely will the brand new performance present a possibility for drivers to extend their earnings however will even showcase how a small gesture of solidarity and help from clients will drive our driver-partner group to go a great distance,” he stated.

In current months, Ola has introduced a variety of reduction packages together with exempting lease rental to help its driver companions. It has additionally committed to provide driver partners with a couple of hundred {dollars} in the event that they or their relations take a look at optimistic for Covid-19. Uber has but to supply any important assist to its driver companions in India.

Like their driver companions, each Ola and Uber have been hit with the worldwide pandemic as effectively. Ola stated final month it was cutting 1,400 jobs, or 35% of its workforce in India. Days later, Uber stated it was eliminating 600 jobs, or 25% of its local workforce, within the nation. India is a key abroad marketplace for Uber.

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